About me

I am a versatile professional with a degree in Information Technology who have gained six years of experience as a college dean's secretary overseas. Leveraging my IT expertise, I have seamlessly transitioned back in IT field. This journey has endowed me with a unique combination of administrative proficiency and technical acumen, enabling me to troubleshoot complex IT issues effectively.

I am committed to delivering efficient solutions that align with organizational objectives and promote a collaborative work environment.

Skills

  • Technical Support icon

    Technical Support

    Troubleshooting IT Related Problem
    Software and Hardware Installation

  • computer networking icon

    Computer Networking

    Network Cabling
    Router Configuration/Wi-Fi/AP
    TCP/IP and DHCP

  • computer server icon

    Windows Server

    Active Directory
    Server Roles
    DHCP
    Group Policy Management
    File Screening Management
    Printer Sharing and Client Set-up
    Windows Server Back-up and Restore
    Remote Assistance

  • administrative icon

    Administrative Proficiency

    Microsoft Office Tools and Google Suite
    Data Records and Facility Management
    Schedule Calls and Meetings
    Multi-tasking and Time Management

  • multimedia icon

    Multimedia

    Graphic Design - Photoshop and Canva
    Video Editing - Premiere and Capcut

Resume

Education

  1. BSc in Information Technology - Golden West Colleges

    2010 — 2014

    After acquiring and consolidating my foundational knowledge, we developed a student portal as our thesis project. This portal enables students to view their grades, assignments, and school announcements. The front-end was designed using Bootstrap framework, while the back-end was built with vanilla PHP and MySQL. This project allowed me to effectively apply my skills in web development and database management, resulting in a practical and functional application.

  2. Computer Hardware Servicing - AMA Computer Learning Center

    2007 — 2009

    I acquired a robust set of skills at the Computer Technician level. I completed half of my On-the-Job Training (OJT) at a computer shop that specialized in selling technology devices and peripherals. Additionally, I was included in a tabulation team for beauty pageants, as well as dancing and singing contests, across various parts of Western Pangasinan as part of my school OJT. I also successfully obtained the National Certificate II in Computer Hardware Servicing from the Technical Education and Skills Development Authority (TESDA).

Experience

  1. Information Technology Support

    2021 — 2024

    The primary responsibilities of my role involve the installation and configuration of computer hardware, software, systems, networks, and printers. This includes the critical task of troubleshooting system and network issues, effectively diagnosing and resolving hardware or software faults that may arise. Additionally, my position entails providing comprehensive support for the maintenance of company records, encompassing tasks such as data entry, filing, and documentation, thereby ensuring the smooth functioning of the organization's administrative processes.

  2. College Dean's Secretary

    2015 — 2021

    I efficiently managed the dean's schedule and appointments, ensuring optimal time utilization and timely task completion. I handled diverse communication channels, including phone calls, emails, and other correspondence, with professionalism and confidentiality on behalf of the dean. I prepared, edited, and maintained various documents and reports, ensuring accuracy and adherence to standards. Additionally, I coordinated meetings, conferences, and special events, managing everything from agenda preparation to material distribution and minute-taking, facilitating seamless operations within the dean's office.

  3. Computer Technician

    2009 — 2012

    In this position, I not only fulfill the technical responsibilities but also continuously enhance my skills, benefiting from the owner's encouragement of my innovative ideas and the autonomy to execute tasks independently. This empowering work environment has been instrumental in my professional growth, allowing me to learn and develop invaluable skills that extend beyond the realm of technical operations.

Certification

  1. National Certificate II in Computer Systems Servicing

    2024

    I have gained essential skills to effectively install, configure, and maintain computer systems and networks. Through this program, I have learned the four core competencies: 1. install and configure computer systems, 2. set up computer networks, 3. set up computer servers, and 4. maintain and repair computer systems and networks. I enhanced my knowledge in assembling and disassembling hardware, installing operating systems, and setting up network devices like routers and switches. I enhanced my knowledge in network cabling, router configuration (Wi-Fi/AP), and TCP/IP and DHCP. I learned about Active Directory, server roles, group policy management, file screening management, printer sharing and client setup, Windows server backup and restore, and remote assistance. My existing skills in troubleshooting various hardware, software, and network issues were further refined, ensuring I can perform preventive maintenance and optimize system performance. Additionally, I became adept at implementing security measures to protect network integrity. The training emphasized essential workplace skills, including effective communication, teamwork, and adherence to health and safety procedures. This certification has prepared me for roles such as a computer technician, IT support specialist, or network technician, demonstrating my competence in delivering quality IT solutions.

  2. Career Service Professional Eligibility

    2023